Frequently Asked Questions

You’ve come to the right place… you can buy Beanies right here on this website where our full range and special offers are available! A select range of Beanies is also available in selected Sainsbury’s, Home Bargains, The Range, TK Maxx, The Original Factory Shops, Savers and independent retailers in the UK as well as at Ocado.

You’ve come to the right place… you can buy Coffeeway products right here on this website where our full range and special offers are available! A select range of Coffeeway single serve coffee bags and coffee pods are now available at Ocado too.

If you want to use a discount code, you can apply it when you proceed to your shopping basket. In the basket you can see an overview of the product(s) you’re going to order. Underneath this there is a box to enter your code. Type the discount code that you want to use and click on ‘apply coupon’. After applying the discount code, it will be displayed whether the code has been processed successfully or not. When the code has been applied successfully, the purchase amount will be adjusted automatically.

Is it not possible to apply the discount code? Then the products in your shopping basket probably don’t meet the condition of the code or the discount code might have expired. If you have any questions regarding your discount code, you can always contact our customer service by emailing help@beaniesflavourco.com.

Discount codes may only be applied to full price items – items on sale are exempt from all discount codes as are our bundle products as these are already discounted. If the discount code brings your basket total to under £35 then free shipping will not apply.

Once orders are placed, they can be amended or cancelled within 1 hour by sending an email to help@beaniesflavourco.com Monday-Friday between 8.30 and 4. If it’s placed on a weekend, unfortunately we’re unable to cancel any orders as the inbox isn’t manned then. Our orders are processed on the same day barring weekends. Once the order has been dispatched we can’t cancel it unfortunately.

All of our coffee tastes sweet but it doesn’t contain sugar or any dextrose, fructose, artificial sweeteners or syrups.

Our full range of Coffeeway and Beanies products are suitable for both vegans and vegetarians.

If you enjoy your coffee with milk then go for it! Our products also tastes pretty special with almond milk, soya or served up as a latte!

Always keep your instant coffee jars with the lids on tight in a cool, dry place. Once the foil lid is broken, we recommend drinking it within 3 months.

Pods contain the coffee in a protective atmosphere. We recommend storing them in a cool, dry place.

Coffeebags are packed in a protective atmosphere. We recommend storing them in a cool, dry place.

Ground coffee: Always close the foil bag tightly and store in a cool, dry place. To preserve the aroma, we recommend storing the coffee in an airtight container and keeping it in the refrigerator.

For more info please visit individual product pages!

Yes, they’re completely gluten free.

Our products are completely nut free (yes, even our Nutty Hazelnut flavour!) and our manufacturing site has a strict no nuts policy!

We deliver to England, Scotland, Wales and Northern Ireland, including Highlands and Islands, Scilly Isles and the Isle of Man.

We now deliver to Ireland, France, Germany, Austria, The Netherlands, Portugal, Spain, Belgium, Czech Republic, Poland, Italy and Norway  –
Please use the Shipping Calculator at checkout to find out exact shipping rates for your country. All international orders are fully tracked.

Delivery to international addresses aren’t subject to customs but may take up to 7 working days to arrive.

We don’t currently deliver to the the rest of Europe or beyond but we are looking into this so keep your eyes peeled for news!

We pack up and send your order as soon as we can and all our UK mainland deliveries are then sent to you via a Royal Mail, Amazon or Evri Tracked 48 service. It can take up to 5 working days for your order to arrive at your door from the time of order but we hope that it’s more quickly than this!

Please note once you receive your tracking number your order may still be in the dispatch process between our warehouse and the courier handling the parcel so please allow time for the tracking to update. You can keep an eye out on your delivery via this link or contact our customer service team via email help@beaniesflavourco.com who’ll help track your order.

We are stocked in various different countries around the world and we also ship to Ireland, France, Germany, Austria, The Netherlands, Portugal, Spain, Belgium, Czech Republic, Poland, Italy and Norway.

Please contact us help@beaniesflavourco.com to see if we are sold anywhere in your country if it’s not listed above.

Once your order has been dispatched, you’ll receive an email notification which will include a link to track your order delivery.

Please note that tracking will not take effect until 12 hours from being despatched.

If you have any queries, you can contact our customer service team for further information.

Deliveries to BFPO addresses are charged at our UK standard delivery rate of £3.95

Orders will be delivered to the BFPO sorting office. Unfortunately, we’re unable to provide tracking information once the parcel arrives at the BFPO sorting office.

We are not liable for any loss or damage of goods delivered to a BFPO address. Please contact our customer service team for further information should you have any concerns.

You can choose from our wide range of flavoured coffee to include in your subscription.

Yes, you can have your subscription order delivered to wherever you like within the UK. However, please note that this is a recurring service and you will continue to be charged until you cancel the subscription.

We will try to charge your card again and if this fails you will receive an email asking you to amend your card details in your account.

To cancel your subscription, simply log into your account and select ‘My Subscriptions’. Please note that you will need to cancel your order before your subscription renewal date.

Beanies Rewards is a loyalty programme offering a vast range of rewards to say thanks for shopping with us. You’ll receive free gifts, exclusive offers, early access to new releases, and be able to take advantage of redeemable points earned through online purchases.

Simply follow this link and if you have a Beanies online account already, sign in and you’ll be able to view your points from your account homepage.

Alternatively, you can create a Beanies Account and you’ll be able to join Beanies Rewards from your account homepage.

Points are earned by purchasing from our website, and through other opportunities, with or without a purchase.  Just sign in to your account as usual and access your membership benefits there. For every £1 you spend you will earn 1 point, every 1 point is worth £0.02. For international customers your points value is equivalent to the UK points value and all values will be converted through the most recent exchange rates.

Points are redeemable once they reach a total balance of 50 points minimum. Points can be redeemed to reduce the total payable amount of your transaction on the Beanies website. You can choose whether you want to redeem your points balance partially or in full. For example, if you have 70 points and your shopping (excluding delivery if placing an order online) comes to £12.40 then you can redeem all your 70 points to reduce your shopping bill by £1.40 to £11.00 payable, or you can choose to redeem 50 points to reduce your shopping bill by £1 to £11.40 payable.