FAQs

You can order through our website by creating an account with us, or even order as a ‘guest’ if you need to get a speedy order in.

If your order still isn’t working, email us at help@beaniesflavourco.com or give us a call on 0800 8620 235. We’re open Mon-Fri 08.30-16.00 and we’re always happy to help.

We pack up and send your Beanies as soon as we can and all our UK mainland deliveries are then sent to you via a Royal Mail Tracked 48 service. It can take up to 7 working days for your Beanies order to arrive at your door from the time of order.

Please note once you receive your tracking number your order may still be in the dispatch process between our warehouse and Royal Mail handling the parcel so please allow time for the tracking to update. You can keep an eye out on your delivery via this link or contact our customer service team via email help@beaniesflavourco.com who’ll help track your order.

We send all orders tracked 48 with Royal Mail but this is not a signed for service.

You are in safe hands here!

Please check your junk folder (sometimes they like to hide in there). If it’s not there, please drop our Sales Beans an email on help@beaniesflavourco.com and they’ll double check this for you.

If you want to use a discount code, you can apply it when you proceed to your shopping basket to the check out. In the check out, you can see an overview of the product(s) you're going to order on the right. Underneath this there is a box to enter your code. Type the discount code that you want to use and click on 'apply. After applying the discount code, it will be displayed whether the code has been processed successfully or not. When the code has been applied successfully, the purchase amount will be adjusted automatically.

Is it not possible to apply the discount code? Then the products in your shopping basket probably don't meet the condition of the code or the discount code might have expired. If you have any questions regarding your discount code, you can always contact our customer service by emailing help@beaniesflavourco.com.

Discount codes may only be applied to full price items - items on sale are exempt from all discount codes. If the discount code brings your basket total to under £30 then free shipping will not apply.

Once orders are placed, unfortunately they can't be amended. We can cancel your order within 24 hours if you drop an email to help@beaniesflavourco.com. Once the order has been dispatched we can't cancel it.

Clearpay is a payment method you can use where you're able to spread the cost of your order over 4 interest- free instalments, paid every 2 weeks (late fees apply).

You can cancel your order within 14 days of receiving your Beanies, as long as all your coffee is sealed in its original packaging. Items are returned at the customer’s expense.

Keep proof of your postage in case your order gets lost, so that we can still process your refund. If you return your order back to us unsealed or otherwise outside of the return policy, we may not be able to refund you.

Please allow up to 10 working days for your parcel to be returned back to us here at beanies HQ. If you haven’t heard from us after then, get in touch and have your order number to hand – we’re here to help.

We’ll refund the money from all returns to the card used to make the payment.

Returns address:
Returns – Beanies the Flavour Co Ltd.
Faverdale North
Darlington
DL3 0PH

We are stocked in various different countries around the world. Please contact us help@beaniesflavourco.com to see if we are sold anywhere in your country.

We deliver to England, Scotland, Wales and Northern Ireland, including Highlands and Islands, Scilly Isles and the Isle of Man. We don’t currently deliver to Ireland, the rest of Europe or beyond but we are looking into this so keep your eyes peeled for news!

Delivery is a standard cost of £4.25 per order if you’re in the UK. Spend over £35 and delivery is free!

We’d love that! We’re on a mission to fill the world with flavour, so if you’ve got any trade enquiries we’d be happy to hear from you – just drop us an email at help@beaniesflavourco.co.uk.

You’ve come to the right place… you can buy Beanies right here on this website where our full range and special offers are available! A select range of Beanies is also available in selected Sainsbury’s, Aldi*, Home Bargains, The Range, TK Maxx, The Original Factory Shops, Savers and independent retailers in the UK as well as at Ocado. *only at certain times of the year

Delivery is now a standard cost of £4.25 per order. Spend over £35 and delivery is free! We want to make the products as good value as possible for our customers. Our website is the only place that our full range is available but we've also incurred cost increases this year on things like packaging and raw materials as well as fuel.

Always keep your Beanies jars with the lids on tight in a cool dry place. Once the foil lid is broken, we recommend drinking it within 3 months.

Nope, not even the Irish Cream flavour!

Yes, all Beanies instant coffees are free from Gluten.

Our All in One Sachets Milkshakes and Iced Coffee are produced and packed in a factory which handles soya, celery, egg, gluten, milk, mustard & sulphite products..

Please see specific product pages for specific nutritional and allergen information.

We’re the flavour fanatics, so we infuse our coffee with flavour using innovative technology. Unlike other flavour coffee producers who ‘coat’ the granules, at Beanies we ‘infuse’ them with the finest quality flavouring. No sugars, just good coffee infused with Beanies flavour!

If you enjoy your coffee with milk then go for it! Beanies also tastes pretty special with almond milk, soya or served up as a latte!

All Beanies instant coffees are suitable for people with a nut intolerance as there are absolutely no nuts in these products.

Please see individual product pages for more specific nutritional information.

Our range of Beanies instant coffees are suitable for both vegans and vegetarians, whilst our range of Beanies + vitamin D coffees are suitable for vegetarians.

Unfortunately our all in one products, iced coffees and our thick shakes are not suitable for vegans currently.

Beanies instant coffee tastes sweet but it doesn’t contain sugar or any dextrose, fructose, artificial sweeteners or syrups.

Our milkshakes and all in one sachets do contain sugar – please see product pages for full ingredients list.

Each jar makes around 25 cups of Beanies. If you like your coffee a little stronger, we recommend adding a half tsp extra to each cup.

And that means that we're adding some new products from our friends at Coffeeway to our site so that you can create coffee your way.

So whether you have a coffee machine, a cafetiere, some other fancy coffee making equipment which we don't know the name of or how to use or just a good old trusty kettle then we've got a product for you that's full of the usual full on flavour you'd expect from us.